Patient Information

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Your Appointment

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NOTE: Forgot your next appointment date/time? No need to reach out, we will send you an email reminder 2 weeks before your appointment.

No Show/Late Cancellation
Policy & FeeS

No shows/late cancellations of less than 48 hours will be tracked over a one-year period from your first initial no show (e.g., if you no show for your appointment on June 1, 2023, we will continue with the process as outlined below on the 1st, 2nd, and 3rd incidences between June 1, 2023 – May 31, 2024).

Consultation Appointments

First Incident: A $100.00 CAD charge will be billed to the patient directly for a No-Show. The patient will be discharged from our practice. Once the above fee has been paid in full, this patient can be re-referred from their PCP and will be put back on the waitlist. They will then be scheduled at the next opportunity based on the current triage process.

Follow-Up Appointments

First Incident: The patient will be warned, and a note will be made in the chart.Second Incident: A $50.00 charge will be billed to the patient directlyThird Incident: The patient will be discharged from our practice. This patient can be re-referred at any time from their PCP and will be put back on the waitlist once the above fee has been paid in full. They will then be scheduled at the next opportunity based on the current triage process.