Patient Information
All patients require a referral form from their doctor to be seen by Dr. Derek Haaland.
For URGENT concerns or issues – all patients should seek immediate medical attention whether it is with their Family Care Provider, Urgent or Walk in Clinic, local Emergency department or your pharmacists regarding medication concerns.
All patients require a referral form from their doctor to be seen by The Waterside Clinic.
ATTENTION: ALL PATIENTS NEED TO BE IN ONTARIO for their Appointments as per OHIP Guidelines
You can now email us directly using our dedicated patient forms for communication with our office. Scroll down for important patient information.
- Manage Your Appointment:
- Confirm
- Cancel
- Request to Reschedule
- Missed Appointments
- Results Call:
- Request your Results Call
- Request a Call Back after Missing our call
- Update your address, email or phone number
CONFIRM, CANCEL,
RESCHEDULE Appointments
If you are wanting to reschedule your appointment, please note we will respond to your email within 10 business days. We do have a cancellation list and would be happy to add you to that should a sooner appointment come available
You must presently be in ONTARIO for ALL APPOINTMENTS. If you are away, please let us know when you will be returning to Ontario, and we will schedule to follow up at that point of time.
If you are confirming, cancelling, requesting change or cancelling a booked appointment please click here for the form
Failure to confirm your appointment through our web form or by responding directly to our email may result in cancellation.
Prescriptions
If you are inquiring about a prescription refill, please call your pharmacy and have them fax us a refill request. Please have this done prior to the prescription running out and allow a minimum of 10 business days for the pharmacy to receive the information.
Please note we will NOT be responding to emails regarding prescription renewals, please contact your pharmacy.
If you have contacted your pharmacy and the pharmacy has not received a response within the 10 business days, please send us an email with the subject line: PHARMACY NO RESPONSE TO REQUEST.
In-office Appointment Information
PLEASE ALLOCATE YOURSELF SUFFICIENT TIME TO ARRIVE ON TIME IN OFFICE FOR YOUR APPOINTMENT.
Expecting results?
Please note our reception staff will NOT be responding to emails regarding RESULTS as this email is not monitored by a licensed health care professional.
VIRTUAL VIDEO APPOINTMENTS
VIA O.T.N.
( ONTARIO TELEMEDICINE NETWORK )
ALL PATIENTS NEED TO BE PHYSICALLY IN ONTARIO for their Appointments as per OHIP Guidelines
The link to join will be emailed to you approximately 1 week prior to your appointment date. The email is sent from “OTN No Reply”. Please check your spam/junk folder if not received in your email inbox.
OTN VIDEO troubleshooting instructions are provided HERE read through them (if needed) on how to join via VIDEO on a computer/laptop, tablet, or smartphone. Please allow yourself sufficient time for troubleshooting and/or contacting OTN Technical Support PRIOR to your appointment time to avoid your appointment needing to be rescheduled and receiving a no-show fee. We ask all patients to have their device ready in advance.
Instructions
A member of our team will CALL YOU BY PHONE and let you know when to join OTN.
DO NOT JOIN OTN PRIOR TO THE PHONE CALL FROM OUR TEAM!
PLEASE NOTE: OTN will have instructions included with the video link on when to join. Please disregard the instructions they provide about when to join your appointment. The instructions on this page are all you need.
- For virtual appointments, our team continues to conduct these up until 8pm Monday to Thursday.
- We will contact you as close to your appointment time as possible for part one.
- We will then connect with you again later that day for part two. We ask for your patience as we continue working through our process. Our team is working diligently to ensure all appointments are running smoothly, but with the various types of virtual appointments along with the mandatory in-office appointments we can run over our scheduled times, therefore appointment times are not exact, and we want to ensure we are able to connect you with both your primary nurse and Dr. Haaland to avoid any unnecessary rescheduling.
- If you are not available for the time frames mentioned above, please let our administrative team know so we can reschedule your appointment for another time that you are available.
- Please note: We are no longer offering telephone appointments. All appointments will be VIDEO (OTN or MEDEO) or IN-OFFICE, as per ministry guidelines.
For further assistance with the virtual appointments, Call OTN Technical Support (Toll-free): 1-855-654-0888 – Press 1 for Patients, then Press 1 for Technical Support.
No Show/Late Cancellation
Policy & Fee
No shows/late cancellations of less than 48 hours will be tracked over a one-year period from your first initial no show (e.g., if you no show for your appointment on June 1, 2023, we will continue with the process as outlined below on the 1st, 2nd, and 3rd incidences between June 1, 2023 – May 31, 2024).
Consultation Appointments
First Incident: A $100.00 CAD charge will be billed to the patient directly for a No-Show. The patient will be discharged from our practice. Once the above fee has been paid in full, this patient can be re-referred from their PCP and will be put back on the waitlist. They will then be scheduled at the next opportunity based on the current triage process.
Follow-Up Appointments
First Incident: The patient will be warned, and a note will be made in the chart.
Second Incident: A $50.00 charge will be billed to the patient directly
Third Incident: The patient will be discharged from our practice. This patient can be re-referred at any time from their PCP and will be put back on the waitlist once the above fee has been paid in full. They will then be scheduled at the next opportunity based on the current triage process.